![]() ![]() ![]() With it, businesses can temporarily pause call recording (and inform their customers if necessary) to maintain flexible privacy. Pause-Resume Call Recording: The pause-resume function is a subfeature within the call recording feature. Call monitoring helps you in the onboarding process, as employees can get better insight into their performance and how to improve. Call recording records conversations and helps you use the data to enhance your customer experience. International and Toll-Free Numbers: Businesses can create toll-free numbers or claim local and international numbers across 100 different countries, helping businesses connect with more customers or connect distributed teams more efficiently.Ĭloud-Based Call Center: As a virtual contact center, Aircall hosts all of your contact information, including phone numbers and call history, in one place.Ĭall Recording and Call Monitoring: These features help businesses analyze data and improve operations. SMS Messaging: Businesses can improve their communication flexibility with customers through SMS messaging, allowing them to send, receive, and store messages. Time-based routing: As a subfeature of call routing, it directs customer calls based on availability criteria to help ensure only employees on the clock receive the calls. Queue Callback: Customers hate waiting, so a queue callback feature helps them feel more in control by opting out of a waiting line.Ĭall Routing: This function helps customers find the right representative for their inquiry through custom distribution rules. Here’s a list of each one and a bit about how it helps businesses with growth, productivity, and overall communication.Ĭall Conferencing: Businesses can boost collaboration with call conferences with up to 5 people through their VoIP solution.Ĭoncurrent Calls: Concurrent calls improve business productivity by allowing employees to make or receive a concurrent call. ![]() Aircall Review Aircall’s featuresĪircall boasts a lot of features that customers enjoy. They also use a strong back-end connection for each voice carrier, and their Opus codec helps them maintain quality even when the network is in flux. A missed call or poor connection can frustrate your employees and even give a poor impression to your clients.Īircall can boast this incredible quality through consistent work with global voice carriers and local providers. When it comes to calling solutions, reliability is essential. Each manager has a robust dashboard that helps them support customers with solutions in real-time. With dedicated onboarding managers for every new business, Aircall assists every step of the way with port and network setup and headset configuration. Why Aircall?Ĭustomers give positive reviews about Aircall’s customer service and customer experience. The company has experience providing reliable communication services to businesses across many industries, including healthcare, travel, financial, and IT sectors. Recently founded in 2014, Aircall helps businesses connect with callers across 50 countries and integrate seamlessly with countless apps, including – but not limited to – Salesforce. Aircall, is a cloud-based contact center software that offers businesses their very own internal contact center without the cost of an entire operation. Your business might need a sophisticated call center setup but doesn’t have the budget to set one up. ![]()
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